Payment Terms

• Payment Due: The remainder of the payment is due upon completion of services unless otherwise arranged.

• Accepted Payments: We accept cash, credit cards, and Venmo.

• Late Payment Fee: Payments made more than 7 days after the due date may incur a late fee.

Emergency and Medical Care

• Emergency Care Authorization: Should your pet require emergency care, we will contact you immediately. If you cannot be reached, we will proceed with necessary treatment up to an agreed-upon amount.

• Emergency Contact: Please provide a local emergency contact on the form we ask you to fill out upon booking with us. This person will be able to make decisions if you are unavailable.

• Informational Form: We ask all clients to fill out an informational form that includes emergency care information, ensuring we have all the details we need to provide the best care for your pet.

Pet Health and Behavior Requirements

• Vaccinations: For the safety of all pets, we ask that you provide a signature on the informational form confirming that your pets are up-to-date on their vaccinations, including rabies and distemper/parvo for dogs.

• Medications and Behavioral Disclosure: The informational form will also include spaces for any medications your pet needs and for you to disclose any behavioral quirks or potential triggers. We love all pets and want to ensure we’re prepared to meet their needs!

Household and Security

• Home Access: We’re happy to work with your preferred method for home access, whether a key exchange, lockbox, or code.

• Confidentiality: Your home’s privacy and security are very important to us. Personal information and home details are kept confidential.

• Guest Policy: Our pet sitter will not allow guests to enter your home unless explicit permission is given by you, the homeowner.

• Household Tasks: We’ll gladly handle tasks like mail collection, trash/recycling, and plant watering while you’re away. Just let us know what you’d like us to include!

Client Communication

• Updates: We know how nice it is to get updates! Expect a daily check-in with texts or photos so you can stay connected with your pet.

• Special Requests: Please let us know of any special requests when you fill out the client form when booking to ensure we can accommodate them.

Additional Services and Fees

• Extra Services: Add-on services like litter box cleaning or poop scooping can be added if we’re already visiting your pet for check-ins. Overnight pet sitting includes these services at no additional cost.

• Additional Pet Fees: The advertised fee is for one pet. For homes with multiple pets, an additional fee of $10 per pet will apply to ensure everyone gets the attention they deserve! Fish are not subject to an additional charge. If your pet requires continuous care throughout the day, meaning the Pet Nanny cannot leave them unattended for more than two hours, an additional fee will apply to accommodate this level of dedicated care.

• Holiday Surcharge: Holiday bookings (e.g., Thanksgiving, Christmas, New Year’s) may incur an additional fee. We’ll provide this information upon booking.

Liability Waiver

• Limitations on Liability: Pet Nanny will take all reasonable precautions to ensure the safety and well-being of the pet(s). However, the Pet Nanny is not liable for any unforeseen incidents, accidents, or injuries that may occur during the pet care period.

• Weather Policies: In extreme weather conditions, we may adjust services (e.g., walk duration or playtime). We’ll communicate with you if weather affects your pet’s service.

Privacy Policy for Pet Nanny

At Pet Nanny, we value and respect the privacy of our clients and their pets. This privacy policy outlines how we collect, use, and protect your personal information when you use our services and visit our website.

1. Information We Collect

When you use our pet-sitting services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and billing information.

• Pet Information: Details about your pets, including breed, age, medical needs, behavior, and care preferences.

• Payment Information: Credit card details or payment information provided during the booking process.

2. How We Use Your Information

We use your personal information to provide and manage our pet-sitting services. This includes:

• Scheduling pet-sitting appointments and coordinating care for your pets.

• Communicating with you about your bookings, including confirmations, updates, and invoices.

• Processing payments and billing for services rendered.

• Sending important updates or changes to our policies.

3. How We Protect Your Information

We are committed to protecting your personal information and have implemented reasonable security measures to safeguard it. This includes secure payment processing and restricting access to your information within our company.

However, no method of electronic storage or transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not share, sell, or rent your personal information to third parties, except as necessary to fulfill the services you request (such as processing payments through a trusted payment processor). We may also disclose your information if required by law or to protect our rights.

5. Cookies and Tracking

Our website may use cookies or similar technologies to enhance user experience, track site usage, and improve our services. You can choose to disable cookies in your browser settings, but this may impact the functionality of our site.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.

• Correct or update any inaccurate or incomplete information.

• Request the deletion of your personal information, subject to applicable legal requirements.

If you wish to exercise any of these rights, please contact us at [Insert Contact Information].

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us.

Booking and Cancellations

• In-Home Pet Sitting Deposit: A 50% deposit is required to hold your spot for in-home pet-sitting services.

• Last Day Partial Rate Policy for In-Home Pet Sitting:

  If you arrive home after 12:00 PM on the final day of pet sitting, a 1/2 day rate will be charged for that day.

• Cancellation Policy:

  • Cancellations made at least one month in advance will be refunded in full.

  • Cancellations up to two weeks in advance will have the deposit credited to a future service.

  • No deposit refunds for cancellations made less than two weeks before the scheduled service.

  • Holiday Policy: There are no refunds for cancellations during the week of Thanksgiving and Dec 18 - Jan 2.

• Advance Booking: For all services, we encourage bookings at least 48 hours in advance. For holidays, please book as early as possible, as spots fill up quickly!